The Care Certificate Training

Key Learning Objectives

Who is the course for?

This course is aimed at healthcare professionals and others who share an interest in the modules or are required to know the basic principles of basic life support.

Objectives

After completing this course, the healthcare professional should have the theoretical knowledge to be able to:

- Carry out a primary survey in an emergency situation
- Place a casualty in the recovery position
- Treat a casualty who is vomiting or choking
- Perform cardiopulmonary to the Resuscitation Council (UK) 2010 guidelines
- Recognise the difference between a heart attack and angina

This knowledge will be assessed through a multiple-choice question paper (self-assessment), and it is recommended that this theoretical knowledge is followed by optional, practical training.

Each section is concluded by a short test.
The course should take no more than 2 hours to complete.

This module is accompanied by Audio

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

© 2013 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This section covers:

- What is the Recovery Position
- When would I use it
- How do I do it

- This module is accompanied by Audio


© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Resuscitation

This section covers:

- A review of the Primary Survey
- Resuscitation in adults
- Resuscitation in children and babies
- Resuscitation following asphyxia
- Vomiting

This module also includes AED training and the correct way to use a defibrillator.

- This module is accompanied by Audio


© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This section covers:

- The difference between coughing and choking
- How to recognise choking in an ADULT
- How to treat an ADULT who is choking
- Choking in children and babies

- This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This section covers:

- What is a heart attack
- What are the signs and symptoms
- How do I treat it
- What is the difference between a heart attack and an angina attack

- This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module covers the sixth of fifteen standards of the Care Certificate, 'communication'. It will provide knowledge of using effective communication at work, how to meet the language and communication needs of service users, how to promote effective communication, principles and practices of confidentiality, appropriate verbal and non-verbal communication, and communication aids and technology.

The full list of topics is below:

1. The Different Ways People Communicate
2. Communication and Relationships at Work
3. Why it is important to observe an individual's reaction
4. How to establish an individual's communication and language needs
5. Communication Methods and Styles
6. Barriers to Effective Communication
7. Reducing Barriers to Effective Communication
8. How to Check whether Communication has been Understood
9. Sources of Support
10. Confidentiality
11. Legislation
12. Times where confidentiality might need to be broken
13. Support and Advice about Confidentiality
14. Appropriate Verbal and Non-Verbal Communication
15. Communication Aids or Technology
16. Concerns

These correspond to the standards and outcomes listed in Standard 6 of the Care Certificate.

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

- What is dementia
- Common types of dementia and possible symptoms
- Functions of the brain
- Memories and emotions
- Benefits of early diagnosis

The module is followed by a short test.

This module is accompanied by Audio

© 2013 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module focuses on a Person-Centred Approach.

The main areas covered in this module:

- The experience of living with dementia
- What does ‘Person-Centred Care’ mean
- Maintaining Wellbeing
- The impact of others


The module is followed by a short test.

This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module focuses on the following areas:

- Difficult behaviour - a form of communication
- Validating how a person with dementia might be feeling
- Life History
- Reminiscence
- Top Tips for supporting a person with dementia to enable communication


The module is followed by a short test.

This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

The following areas will be discussed in this module:

- Dementia as a disability
- Think about the environment
- Maximising skills and abilities
- Activity as part of everyday living
- Assistive Technology

The module is followed by a short test.

This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

The module focuses on the following areas:

- Recognising the role of relatives and families
- Supporting relatives and families through their journey
- Accessing information & advice about dementia

The module is followed by a short test.


This module is accompanied by Audio

© Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This course covers the third of fifteen standards of the Care Certificate, concerning 'Duty of Care'. It will provide knowledge on how your duty of care contributes to safe practice, optional support, dealing with complaints and comments, dealing with incidents, and dealing with confrontation and difficult subjects.

The full list of topics is below:

1. Defining "Duty of Care"
2. How your Duty of Care may affect your Work Role
3. Your Duty of Care and an Individual's Rights
4. Duty of Candour
5. Dilemmas and Conflicts
6. Additional Support
7. Responding to Complaints and Comments
8. Advice and Support Regarding Complaints and Comments
9. The Importance of Learning from Complaints and Comments
10. Recognising Adverse Events, Incidents, Errors and Near Misses
11. What You Must Do or Must Not Do
12. Legislation and Agreed Ways of Working
13. Factors and Situations That Can Cause Confrontation
14. Communication
15. Assessing Risk
16. Accessing Support Around Conflict
17. Agreed Ways of Working

These correspond to the standards and outcomes listed in Standard 3 of the Care Certificate.

This course also covers Duty of Candour, including what to do in the event of an incident, how to apologise, and how to follow your organisational procedures.

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This course has been written to familiarise its readers with the concepts of equality, diversity and inclusion, anti-discrimination legislation and policy implementation.

The aim of this course is to enable the readers to learn more about the meaning and importance of equality, and to understand people's rights and responsibilities in relation to these concepts in the work environment.

Learning outcomes:
- Understanding what is meant by diversity, equality, inclusion and discrimination
- Knowing how discrimination might occur in the work setting, both deliberately and inadvertently
- Knowing ways of how to reduce discrimination
- Being aware of key legislation
- Understanding agreed ways of working (where these apply) relating to equality, diversity, discrimination and rights
- Providing inclusive support
- Knowing how to ensure that the service provider’s own work is inclusive and respects the beliefs, culture, values and preferences of the service users
- Knowing where/how to access information, advice and support about equality and inclusion
- Knowing who to ask for advice and support about equality and inclusion
Understanding of the amendment to the Equality Act 2010 New Protections from Sexual Harassment in the Workplace 26th October 2024

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Last updated November 2024
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Please be aware that this course is included in Online 1-9.

This module examines fire safety procedures. On completion, you will be aware of your role and the role of others in relation to fire safety procedures.

The following areas are covered:

Introduction of fire safety procedures.

Fire alarms and all types of fire extinguishers and usage, fire blankets, hose reels etc.

Classification of fire extinguishers, including BS EN3 European standardization.

Ways of establishing local knowledge for evacuation and fire safety guidelines on behalf of the staff, clients and visitors.

Training Q&A.

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This course aims to show the reader some of the key aspects of food safety and hygiene for Health and Social Care workers who are involved with food handling in the homes of vulnerable people.
It is also relevant to anybody working in a kitchen preparing food for the general public.

This includes food poisoning as well as Food and Safety law including Hazards Analysis and Critical Control Points (HACCP).

This module is accompanied by Audio.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Topics in Section 2 include: Food Spoilage, Personal Hygiene, Handwashing Techniques, Food Labelling, Food Shopping and Transportation and Delivered and Gifted Food followed by a short quiz.

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

This module is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Topics in Section 3 include: Food Preparation and Storage, Handling Raw Meat, Temperature Control and the Cooling, Freezing, Defrosting and Reheating of foods, Nutrition and Hydration, Dysphagia, and Oral Hygiene, IDDSI and Peg Feeding
MUST Nutrition
Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

This module is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Topics in Section 4 include: Cleaning, Safe Disposal of Food Waste and Pest Control followed by a short quiz.

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

This module is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Please be aware that this course is included in Online 1-9.

The aims of this module are to further your understanding of Health and Safety along two strands. The first is Health and Safety legislation and the second is your role and the role of others in relation to Health and Safety within the workplace.

The contents will cover the following areas:

Introduction to the Health and Safety training session.

Legislation roles and responsibilities.

Health and Safety Executive regulations.

Guidance notes and codes of practice.

Management of Health and Safety in the workplace.

Risk assessment (including risk reporting).

Examples of workplace hazards.

Bullying and harassment by members of staff.

Safe working practice. (Latex allergy, needle stick injuries/ sharp injury's, buying of new equipment).

Training Q&A.

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Please be aware that this course is included in Online Modules 1-9.

Infection Control and Standard Precautions, HAI (MRSA and Clostridium Difficile) training is mandatory for all Health and Social Care professionals working in direct contact with people who need care, treatment or support and who have the potential to spread infection.

The aim of the course is to help the readers understand issues related to infection control and prevention, ways of reducing the risk and controlling the spread of infection.

The course also discusses the responsibilities of workers, effective cleaning techniques, disinfection, sterilisation and handling of sharps, as well the importance of legislation and risk assessment relating to infection control.

All Health and Social Care Professionals need to be aware of the infection control procedures that apply in and around the workplace.

The session identifies:

What infection control is and its importance.

Why we need to contain the spread of infections.

What measures you can take to protect yourself.

Measures you can take to prevent the transmission of infections in the workplace.

Sources, routes and chains of infection.

Hospital-acquired infections (HAI) and epidemiological changes affecting HAI.

Universal procedures for prevention of cross-infection (hands, skin, clothing and equipment).

Training Q&A.

This course is accompanied by Audio

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Please be aware that this course has been updated to include the 2018 legislation, the General Data Protection Regulations (GDPR).

In this module we examine the 'Information Governance, Data Protection and Caldicott Protocols' and confidentiality, focusing on issues that are relevant to Health and Social Care Professionals.

You will be made aware of your role and the role of others when it comes to confidentiality within the health care sector.

This module includes:

Introduction to Caldicott Protocols/ Caldicott Principles.

Professional codes of conduct.

Crime and national security/ the public interest exception.

The law concerning confidentiality and consent, including GDPR.

Basic rules of record-keeping.

NHS Confidentiality Code- requirements and code of practice.

Training Q&A.

This course is aligned to the UK Core Skills Training Framework subject "Information governance".

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Mental Health or ‘emotional health’ or ‘well-being’ are just as important as good physical health but because mental illness is not 'visible', it makes it difficult for others to understand what someone is going through, even for those who are very close to that person.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

When planning personalised mental health care, medical teams need to consider the whole person and their needs alongside the theory of knowledge about mental health care that they/you already have.

To support this, the learning objectives of this module include:

- To prepare an all-encompassing care plan which is and consider all necessary aspects of individualised care;
- To understand the needs and experiences of people with mental health conditions or learning disabilities;
- To understand how social perceptions can impact those with a learning disability or mental health;
- To understand the adjustments which may be necessary for care delivery relating to an individual who may have a mental health condition or learning disability;
- To understand the role of medication and how withdrawal may impact an individual and how it should be handled.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Many carers of people with mental health problems are concerned about how to respond to the person who is unwell. How can you help carers to set boundaries, and what should they consider to be acceptable and unacceptable behaviour?
The learning objectives for this section are:
- To understand and explore the approaches to care that respect service users' independence, choice and human rights;
- To ensure you understand the difference between the use of restrictive practices and restrictive interventions and the appropriateness of their use.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

When living with either mental health problems or a learning disability, small things that may seem easy to other people are difficult to achieve. Each person with a learning disability is unique.
In terms of work, many are capable of performing a specific job well without requiring any additional assistance or modifications. Many have learned to compensate for their disabilities and seek employment utilising their areas of strength. Others may need additional help at work. It is important that potential employees with learning disabilities know all the required components of a job, allowing them to develop strategies and accommodations that can enhance their job performance.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

The process for handling learning disability and behavioural challenges for children is similar to the process for adults.

As an overview to consolidate knowledge, NICE advise that when assessing challenging behaviour, the person being assessed remains the priority and is supported throughout the process. It is vital that the child or young person and their family members and carers are fully involved in the assessment process.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This course covers the seventh of fifteen standards of the Care Certificate, 'Privacy and Dignity'. It includes the principles surrounding privacy and dignity in care and maintaining these, as well as supporting an individual's right to make choices, and actively participate in their care.

The full list of topics is below:


1. Definitions
2. Where Privacy and Dignity Could be Compromised
3. How to maintain privacy and dignity
4. Actions Maintaining the Privacy of an Individual
5. Demonstrating This
6. Personal Information and Privacy
7. Reporting Concerns
8. Helping to Make Informed Choices
9. Risk Assessment Processes
10. Why Your Personal Views Must Not Have Any Influence
11. Challenging Decisions
12. Valuing People
13. Supporting Active Participation
14. Self Care

These correspond to the standards and outcomes listed in Standard 7 of the Care Certificate.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

WHAT WILL THIS COURSE PROVIDE?

Risks posed to children through the act of abuse and neglect has been increasingly exposed by the press and by government sources. High profile cases have prompted a response to both a perceived and real threat that seeks guidance from key legislation.

As a result, all those in contact with children, particularly healthcare professionals, are required to be aware of this legislation governing Child Protection, the welfare of children, and understand one's own professional responsibilities. This course provides up to Level 2 knowledge and understanding of the principles held within the "Safeguarding Children" competency framework, including:

- An introduction to "Safeguarding"
- Key legislation encompassing Child Protection
- Professional responsibilities toward children
- How to recognise and respond to child maltreatment including but not limited to:
Modern Slavery, Child Exploitation, Child Trafficking, and FGM.
- How to handle information about a child and their guardian
- Information about the training framework for "Safeguarding"

The course will conclude with a short question and answer session to assess your learning.

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

This course should take up to 2 hours.

© 2012 Updated 2023 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

Health and Social Care Professionals working with adults are required to complete a training course for the Safeguarding of Adults at Risk (Vulnerable Adults), often referred to as SOVA.

This course will cover:

1. Legislation and official guidance references, including:
- Safeguarding Vulnerable Adults (SOVA) Scheme 2004
- Safeguarding Vulnerable Groups Act 2006
- No Secrets — The Protection of Vulnerable Adults 2000 & 2009 (official guidance published by the Department of Health and the Home Office)
- Care Standards Act 2000.
- The Mental Health Act 1983 and the Mental Capacity Act 2005 - The Mental Health Act 2007
- The Human Rights Act 1998
- The Equality Act 2010
- The Care Act 2014
- Deprivation of Liberty Safeguards (DOLS)

2. Definition of the term ‘Vulnerable Adult’ and understanding of the context of safeguarding and protection from abuse

3. Different types of abuse, evidence and the key signs of abuse

4. Case studies and examples of how to respond to suspected or alleged abuse

5. Different ways to minimise the risk of abuse

6. Reporting abuse if there is a suspicion that abuse has occurred (recognising and reporting unsafe practices).
Whistleblowing

The course consists of three sections. Each section is followed by a test.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module will cover Types of Abuse- Physical, Emotional, Sexual, Financial, Institutional, Neglectful and Discriminatory, and we will look at some Case Studies. The module will be followed by a short test.

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training program is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module will cover Abuse Reporting and Prevention of Abuse, Risk Assessment and Health and Safety and the No Secrets Act and Rules, followed by a short test.

Please ensure you have read every page of the course (numbered at the bottom of the screen) otherwise, you will not have the option of taking the test.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module covers the first of fifteen standards in the Care Certificate.

It is based around the Understanding of Your Role, and will provide you with the knowledge of this, how to work in ways agreed with your employer, understanding relationships in health and social care and working in partnership with others.

The full list of subjects covered is below:

1. Your Main Duties and Responsibilities
2. Standards, Codes of Conduct and Practice
3. Agreed Ways of Working
4. Experiences, Attitudes and Beliefs
5. Employment Rights and Responsibilities
6. Values, Aims and Objectives
7. Working With Your Employer
8. Accessing These Agreed Ways of Working
9. How and When to Escalate Concerns (Whistleblowing)
10. Why It Is Important to Identify Errors
11. Responsibilities
12. Differences between a Working Relationship and Personal Relationship
13. Different Relationships
14. Teams and Partnerships
15. Partnerships with Key People, Advocates and Significant Others
16. Helping to Improve Partnership Working
17. Accessing Support

These correspond to the standards and outcomes listed in Standard 1 of the Care Certificate.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module covers the fifth of fifteen standards of the Care Certificate.

It concerns Working in a Person Centred Way and will provide knowledge on how understanding person-centred values, working in a person-centred way, a patient's environment, making others aware if their actions are causing discomfort or distress, supporting individuals to minimise pain or discomfort and supporting the individual to maintain their identity and self-esteem.

The full list of topics is below:

1. Putting Person Centred Values Into Practice
2. The Importance of Promoting Person Centred Values
3. Promoting Dignity
4. Confidentiality
5. History, Preferences, Wishes and Needs
6. Changing Needs
7. Future Wellbeing and Fulfilment
8. Environmental Factors
9. Reporting Concerns
10. Distress and Discomfort
11. Raising Concerns Within Your Organisation
12. Other Channels
13. Restricted Mobility
14. Recognising When a Service User May Be In Pain Or Discomfort
15. Appropriate Action
16. Removing Factors
17. Individual Identity and Self-Esteem
18. Attitudes that Promote Emotional and Spiritual Wellbeing
19. Encouraging your Service User
20. Concerns

These correspond to the standards and outcomes listed in Standard 5 of the Care Certificate.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.

This module covers the second of fifteen standards in the Care Certificate.

It concerns Your Personal Development and will provide information on agreeing a personal development plan, and developing your skills, knowledge and understanding.

The full list of topics covered is below:

1. Sources of Support
2. Your Personal Development Plan
3. Feedback From Others
4. Your Contribution
5. How to Record Your Progress
6. Functional Skills
7. How to Assess These
8. How to Assess Whether a Learning Activity has Helped You
9. Reflecting on Your Practice
10. Developing Your Knowledge, Skills and Understanding With Others
11. How to Measure Your Own Knowledge Against Standards
12. Learning Opportunities
13. Recording Progress
14. Why Professional Development is Important

These correspond to the standards and outcomes listed in Standard 2 of the Care Certificate.

© 2012 Interactive Healthcare Training Ltd.
Any copying in whole or in part of the text of this training programme is strictly prohibited. Moral rights of the author under the Copyright Designs and Patents Act 1988 are asserted.